Support

Each watch may have a different set of instructions. Please visit our watches section and select the watch you have. At the lower section you will see a "More Info" section that can expand and has specific instructions for your particular watch.

You may have your watch battery changed by Zovatti by selecting the Repair/Refurbish option above. For a fee of $75 your watch will maintain its warranty and any issues with the watch will be resolved. For replacing the watch battery yourself please read the following: Each watch may have a different set of instructions. Please visit our watches section and select the watch you have. At the lower section you will see a "More Info" section that can expand and has specific instructions for replacing your watch's battery. Please note that your warranty may be voided due to the replacement of the battery unless Zovatti does the repair.

Yes, you may have your watch inspected and fixed by Zovatti by selecting the Repair/Refurbish option above. For a fee of $75 your watch will maintain its warranty and any issues with the watch will be resolved. If you suspect that the watch is in good working order but you may need help using its functions please first visit our watches section and select the watch you have. At the lower section you will see a "More Info" section that can expand and has specific instructions for the functions of your watch. If you still are having questions please use our contact form under our contact page.

Items purchased during a sale are non-returnable and non-exchangeable unless specifically stated in the sale advertisement. Normal warranty against manufacturing defects applies even if purchased with a discount code or on sale unless specifically stated. Items purchased with a discount code or during a sale have a value based on after the discount or sale is applied. Items are not returnable for MSRP. Returns will require the customer to return the watch via mail. A restocking fee may be charged and will be based on the MSRP of the item before any discounts or sales are applied.

Zovatti collects some information to process an order but nothing else. We do not store credit card information. Upon completion of the order your order information is stored in case of returns, exchanges, or warranty processing. We do not sell your information to anyone for any reason.

Zovatti does not purchase personal data from anyone.

Items purchased from a third party are not covered by any Zovatti warranty. Items purchased from a third party are non-returnable or non-exchangeable. Items purchased from an online website besides Zovatti.com are not covered under warranty and are non-returnable and non-exchangeable. Items purchased from a third party do not have a value to Zovatti or Zovatti.com.

You may use the code for as many watches as you would like in a given year after being given the code unless otherwise stated that they expire.

Yes, please reach out to us via our contact page and we can help determine your code.

The code will discount each watch by the certificate amount and you may order as many watches as you would like. For example an order of 2 watches, using a $150 discount, would earn $300 in discounts toward the total cost.

A code is generally good for one year after the certificate is handed out.

No, a discounted product does not have a warranty, you will be prompted to add a warranty to your watch purchase.

The wearing of a timepiece on the wrist while the person is active, excluding activities that may result in falling on the watch, doing something with the watch outside of time keeping and inherent functions of the watch, or taking the watch apart.

A first party watch or direct purchase of the watch is using the Zovatti.com website to purchase the watch. Any authorized distributor of the watch is considered a first party purchase as those purchases will be made directly through Zovatti.com. Any other receiving of the watch is not considered first party.

A third party watch purchase is defined as receiving the watch not directly from Zovatti or an authorized seller. Users of websites such as eBay, Facebook Marketplace, etc. are considered 3rd party sellers.

A promotional code and a certificate code are temporary codes for use on the Zovatti website during checkout. Gift card codes are not considered temporary but may have an expiration date or depletion rate from the card's current value.

A restocking fee is a fee to have an item that is in the condition to be returned put back into distribution. A buyer may be required to pay a restocking fee if the product was deemed to be returned outside of original damage or malfunction.